Customer Care
Store Policy
Handcrafted with care in Italy. Every piece deserves the same attention we give to its creation.
Returns & Exchanges
In-Store Purchases
You have 14 days for exchanges or returns with original receipt
Visit our atelier at Via Nizza 364, Torino
Tue–Fri 3–6PM | Sat–Sun 11AM–5:30PM (and by appointment)
Online Purchases
Please refer to our full delivery and returns policy for all details
Product Quality & Warranty
Our quality standards:
- • Cut, sewn, and hand-finished in our Turin atelier
- • Every garment inspected before delivery
- • Only high-quality natural fabrics (cotton, linen, silk, wool)
Variations in colors, textures, and natural fading are part of the process and authenticity
These are not defects — they're evidence of handcraft
Repairs
We take care of what we make — for life
Bring any Maison Guida garment to our atelier for repairs
We cover labor, you cover materials (buttons, zippers, etc.)
No time-limited warranty, no expiration — just a commitment to lasting quality
Not in Turin? Contact us at support@maisonguida.com
Shipping & Delivery
Italy: Free shipping on all orders within Italy
International: Exact cost at checkout
All orders ship via Europacco or DHL with insurance included
LOCATION
MAISON GUIDA
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